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FAQ Browser CompatabilityTechnical Questions
What equipment do I need? General Questions
How do online courses work? Blackboard does not support Internet Explorer 7.0 or Firefox 2.0. If you have already installed them, here is information on how to uninstall:
After you have registered for your course, you can access it by logging in to either: How do I get my User Name and Password? Your username is your NEW student ID (S#) and your password is your self-selected PIN from the registration system. If you did not register online, your default PIN is your birthday (MMDDYY). What if
my password doesn’t work? 1. Check the section number for your course. If you registered for a course
with a C11 or C21 section, you are enrolled in a CCCOnline course. Go to www.ccconline.org for
specific information.
What if I login, but my courses are missing? Make sure you are enrolled and have registered for the class. Have you been enrolled in this class for at least 24 hours? If not, please wait and try again. It can take up to one business day for your registration to be added to your online course listing. If there is a problem with registration, contact the admissions office. For all other questions, contact ehelpdesk@rrcc.edu What if my email address changes? If you change your email address during the middle of the semester, you need to do the following:
What if Blackboard isn't working? First, check your browser software. If your software does not meet the above mentioned configurations, you may experience intermittent problems that the college will not be able to support. An open computer lab is available at the Lakewood and Arvada campuses. All you need is a computer, an Internet connection, and an Internet Service Provider. From the Getting Started page we provide you with instructions for logging on to our system. Once you are logged on, the courses you registered for are available. Within each course you may find a course syllabus, course content, communication tools, and/or tests. Your instructor will communicate with you via email to supply assignments and due dates. Are online courses easier than traditional face-to-face
classes? Online courses are often more challenging than traditional face-to-face classes. This is because distance learning students need to be self-motivated and have good study skills. Courses require active participation through frequent online communication with instructors and other students; these courses are best suited for people who can manage their own time and take responsibility for their own education. Take our quiz to see how successful you would be in an online course. Are online courses accredited? Yes. RRCC Online courses and CCCOnline courses are accredited through North Central Association. They are fully equivalent to on-campus courses. Do I need to visit the campus? Depending on the course, you may need to come to campus to buy textbooks and other instructional materials, attend a mandatory orientation session and to take tests. In some cases, all class requirements may be met at a distance. Contact the instructor for details. What are the major characteristics of an online learner? Although there is no need to be a computer expert to take an online course.
It has been found, for instance, that those who are successful in online
courses display the following characteristics:
Yes! Your instructor maintains all the online course components during the semester. Additionally, your instructor is available by email to answer questions and discuss assignments. Do I have to live in Colorado? No. You can live anywhere and take courses through RRCC Online or CCCOnline. As long as you have access to the Internet, you can participate in our courses. What if my Instructor wants me to take a proctored test
online? NCTA Proctored Testing Sites National College Testing Association. Can I use financial aid with these courses? Yes. Students taking courses through RRCC Online may be eligible for financial aid. To determine if you are eligible, you should contact a financial aid counselor at Red Rocks Community College. RRCC Online courses cost $216.40 per semester credit hour for both residents and non-residents. ($136.40 per credit hour for student share, plus $80.00 COF stipend for total tuition of $216.40). Books and materials are additional and there may be additional fees for some courses. Please see individual course requirements for more information. How do I register for courses? You register for online courses just as you would register for on-campus courses. See the admissions page for more information. You can also access the book store online. Students can also receive a discount on software. Can I start a course at any time? No, RRCC Online courses are offered at specific times during the fall, spring, and summer semesters. You will be expected to follow each course’s schedule as outlined in its syllabus. Do I have to be online at a specific time? In most cases, you will not have to be online at a specific time. Most of the
courses are designed to be as flexible as possible while still allowing you
to get the best education. RRCC Online fall and spring courses are 15 weeks long. Summer courses are 10 weeks long, and accelerated courses are 7 weeks long. For questions about having more or less time, contact your instructor. The course structure requires that you keep to these schedules in order to successfully complete the courses. If you feel you need more time, you can contact you instructor about getting an “Incomplete” grade for the course. Can I take courses on-campus and online at the same time? Yes, you can take on-campus and online courses at the same time. Remember, however, that online courses are as rigorous as on-campus courses and you should expect the same level of work or more. What student services are available for RRCC Online students? All student services that are available for on-campus students are also available for RRCC Online students. See Student Resources or Student Services for more information. What are some tips to help me be a successful online student?
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