Computer Services / Help Desk Operation

The Computer Services Department maintains the Help Desk to support college students, faculty and staff at the Red Rocks Community College, Lakewood campus and Arvada campus. The Help Desk provides assistance with computing difficulties pertaining to Red Rocks Community College business.

The primary function of the Help Desk is to immediately assist callers with computing issues through telephone interaction if possible. In the event that the problem cannot be resolved over the phone, the Help Desk will attempt to assist callers by dispatching a department support person to the caller’s location on campus. If the problem is still not resolved, Computer Services staff will coordinate with the caller to schedule additional time and resources including filling out a work order. If in the event that you do not connect with a person during regular business hours, you will be prompted to leave a voice mail and our goal is to respond to your call within 30 minutes. The Help Desk also provides walk-up services. We will respond to after hour requests the next business day.

Callers experiencing problems on the Arvada campus, please contact Rich Martinez 303.914.6051.

The Help Desk will become the central communication hub for contact with you and the IT staff. Notifications of changes in people, place, time and final resolution will come via the Help Desk.

24x7 Portal (The Rock) Support contact 1.888.800.9198.

To request a new email account, click here.

For all other computer services work order requests, click here.

Lakewood Campus RRCC Help Desk

13300 W. Sixth Ave.
Campus Box 31
Lakewood, CO 80228
Phone: 303.914.6677
rrcc.it@rrcc.edu

Hours of Operation (when classes are in session)

Mon -Thur. 7:00 am – 7:00 pm

Fri - 7:00 am – 5:00 pm

Sat - 8:00 am – 1:30 pm

Hours when classes are not in session

Mon - Fri 8:00 am- 5:00 pm

Arvada Campus RRCC Help Desk

5420 Miller St
Campus Box 31
Arvada, CO 80002
Phone: 303.914.6051

Hours of Operation (when classes are in session)

Mon - Fri -  7:30 am - 6:00 pm

Saturday - 10:00 am -3:00 pm

Hours when classes are not in session

Mon - Fri -  8:00 am - 5:00 pm