Computer Services / Help Desk Operation

The Computer Services Department maintains the Help Desk to support college faculty and staff at the Red Rocks Community College Lakewood campus Arvada campus. The Help Desk provides assistance with computing difficulties pertaining to Red Rocks Community College business.

The primary function of the Help Desk is to immediately assist callers with computing issues through telephone interaction if possible. In the event that the problem cannot be resolved over the phone, the Help Desk will attempt to assist callers on the Lakewood campus by dispatching a department support person to the caller’s location. If the problem is still not resolved, Computer Services staff will coordinate with the caller to schedule additional time and resources including filling out a work order if necessary.

Callers experiencing problems on the Arvada campus, please contact Rich Martinez 303.914.6051. If in the event that you do not connect with a person during regular business hours, you will be prompted to leave a voice mail and our goal is to respond to your call within 30 minutes.

The Help Desk will become the central communication hub for contact with you and the IT staff. Notifications of changes in people, place, time and final resolution will come via the Help Desk.

For 24x7 Portal (The Rock) Support contact 1.888.800.9198.

To request a new email account, click here.

For all other computer services work order requests, click here.

For RRCC Help Desk

13300 W. Sixth Ave.
Campus Box 31
Lakewood, CO 80228
Phone: 303.914.6677
rrcc.it@rrcc.edu

Hours of Operation

Mon -Thur. 7:00am – 7:00pm

Fri - 7:00am – 5:00pm

Sat - 8:00am – 12:00pm