Information Technology Services (IT Services) / Help Desk Operations

24x7 Portal (The Rock, D2L) Support contact 1.888.800.9198.

For all other IT Services work order requests, click here.


RRCC Help Desk

Phone: 303-914-6677

IT Services Office Hours

Lakewood Onsite

8:00am-6:00 pm Monday - Friday

Saturday by appointment only  (72 hrs. notice by ticket request)

Arvada Onsite

8:00am-6:00 pm Monday - Friday

24/7 Phone Support


RRCC Available Software

Here's a listing of software that has been approved for use either across campus or for certain departments. Some is free/open-source, others require licensing. More updates are coming, we're currently gathering more information to display on the offerings including brief descriptions and links to the vendor sites. You will need to be on campus or connected via VPN to view the page. Please let us know if this has been helpful or if you have any suggestions.


What is IT Services?

The IT Services Department maintains the Help Desk to support college students, faculty and staff at Red Rocks Community College Lakewood and Arvada campuses. The Help Desk provides assistance with computing difficulties pertaining to Red Rocks Community College business.

The primary function of the Help Desk is to immediately assist callers with computing issues through telephone interaction if possible. In the event that the problem cannot be resolved over the phone, the Help Desk will attempt to assist callers by dispatching a department support person to the caller’s location on campus. If the problem is still not resolved, IT Services staff will coordinate with the caller to schedule additional time and resources including filling out a work order. In the event that you do not connect with a person during regular business hours, you will be prompted to leave a voice mail: our goal is to respond to your call within 30 minutes. The Help Desk also provides walk-up services. We will respond to after hours requests the next business day.

The Help Desk will become the central communication hub for contact between you and the IT staff. Notifications of changes in people, place, time and final resolution will come via the Help Desk.