Help Desk

The Help Desk will become the central communication hub for contact between you and the IT staff. Notifications of changes in people, place, time and final resolution will come via the Help Desk.

The primary function of the Help Desk is to immediately assist callers with computing issues through telephone interaction if possible.

In the event that the problem cannot be resolved over the phone, the Help Desk will attempt to assist callers by dispatching a department support person to the caller’s location on campus.

If the problem is still not resolved, IT Services staff will coordinate with the caller to schedule additional time and resources including filling out a work order. In the event that you do not connect with a person during regular business hours, you will be prompted to leave a voice mail: our goal is to respond to your call within 30 minutes.

student with laptop
Submit a Request

You can raise a request for RRCC IT Helpdesk using the options provided in this form.

student with computer
Self Help Service Desk

Please make sure to review our extensive online help documents and Knowledge Base

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Walk Up Services

The Help Desk also provides walk-up services. We will respond to after hours requests the next business day. 303.914.6677

RRCC Available Software

Here's a listing of software that has been approved for use either across campus or for certain departments. Some is free/open-source, others require licensing. More updates are coming, we're currently gathering more information to display on the offerings including brief descriptions and links to the vendor sites. You will need to be on campus or connected via VPN to view the page. Please let us know if this has been helpful or if you have any suggestions.

Contact Information

Phone: 303.914.6677
Email: it@rrcc.edu

Lakewood Onsite

Room 1452 Campus Box 31

Hours

Monday - Friday: 8:00 am - 6:00 pm.
Saturday: by appointment 72 hrs. notice by ticket request

Arvada Onsite

Room 9310

Hours

Monday - Friday: 8:00 am - 6:00 pm
Work Orders & Help Desk

24/7 Phone Support
1-888-800-9198

Self-Service

http://help.cccs.edu

Our Team

Ibrahim Abdul-Nur

Assistant Director - Information Technology

Brandon Haiges

Director - Information Technology
303-914-6111

Paul Henry

IT Technician II - Information Technology

Heather Kennedy

Administrative Assistant III - Information Technology

James Lawson

System Analyst - Information Technology

Richard Myrup

System Support Analyst - Information Technology
303-914-6117

Armando Tapia

Information Technology

Chi Wilson

IT Technician - Information Technology
303-914-6219