Computer Services / Help Desk Operation

24x7 Portal (The Rock, D2L) Support contact 1.888.800.9198.

For all other computer services work order requests, click here.

Self-Service

http://help.cccs.edu

RRCC Help Desk

Phone: 303-914-6677
it@rrcc.edu

Lakewood Onsite

8:00am-6:30 pm Monday - Thursday
8:00am-5:00 pm Friday
8:00am-12:00 pm Saturday

Arvada Onsite

Arvada Onsite
8:00am-4:00 pm Monday-Friday

Phone Support

7:00 am to 7:00 pm Monday – Thursday
7:00 am to 5:00 pm Friday
8:00 am to 2:00 pm Saturday

 

RRCC Available Software

Here's a listing of software that has been approved for use either across campus or for certain departments. Some is free/open-source, others require licensing. More updates are coming, we're currently gathering more information to display on the offerings including brief descriptions and links to the vendor sites. You will need to be on campus or connected via VPN to view the page. Please let us know if this has been helpful or if you have any suggestions.

https://it.rrcc.edu/Knowledgebase/Default.aspx?kbid=427

 

What is Computer Services?

The Computer Services Department maintains the Help Desk to support college students, faculty and staff at Red Rocks Community College Lakewood and Arvada campuses. The Help Desk provides assistance with computing difficulties pertaining to Red Rocks Community College business.

The primary function of the Help Desk is to immediately assist callers with computing issues through telephone interaction if possible. In the event that the problem cannot be resolved over the phone, the Help Desk will attempt to assist callers by dispatching a department support person to the caller’s location on campus. If the problem is still not resolved, Computer Services staff will coordinate with the caller to schedule additional time and resources including filling out a work order. If in the event that you do not connect with a person during regular business hours, you will be prompted to leave a voice mail and our goal is to respond to your call within 30 minutes. The Help Desk also provides walk-up services. We will respond to after hour requests the next business day.

The Help Desk will become the central communication hub for contact with you and the IT staff. Notifications of changes in people, place, time and final resolution will come via the Help Desk.