Computer Services / Help Desk Operation

24x7 Portal (The Rock, D2L) Support contact 1.888.800.9198.

For all other computer services work order requests, click here.

Self-Service

http://cccs.edulexicon.com/

RRCC Help Desk

Phone: 303-914-6677
it@rrcc.edu

Break Hours of Operation (When classes are not in session)

Monday - Friday 8 AM-5 PM
Closed Saturday and Sunday

Semester Hours of Operation (Fall, Spring, and Summer when classes are in session)

Monday - Friday 7 AM–7 PM

Saturday - 8 AM–2 PM

Closed Sunday

Frequently Asked Videos

Below are a few short videos on topics that are frequently asked about by students, staff and faculty. Simply click on the links below:

 

What is Computer Services?

The Computer Services Department maintains the Help Desk to support college students, faculty and staff at the Red Rocks Community College, Lakewood campus and Arvada campus. The Help Desk provides assistance with computing difficulties pertaining to Red Rocks Community College business.

The primary function of the Help Desk is to immediately assist callers with computing issues through telephone interaction if possible. In the event that the problem cannot be resolved over the phone, the Help Desk will attempt to assist callers by dispatching a department support person to the caller’s location on campus. If the problem is still not resolved, Computer Services staff will coordinate with the caller to schedule additional time and resources including filling out a work order. If in the event that you do not connect with a person during regular business hours, you will be prompted to leave a voice mail and our goal is to respond to your call within 30 minutes. The Help Desk also provides walk-up services. We will respond to after hour requests the next business day.

The Help Desk will become the central communication hub for contact with you and the IT staff. Notifications of changes in people, place, time and final resolution will come via the Help Desk.