Refund Policy

During the 2022-23 academic year, some or all of the instructional formats may change due to an emergency situation affecting college operations, public safety, or public health, including the COVID-19 pandemic. Tuition and fees are charged at the beginning of the semester and will remain in place regardless of any changes in instructional format. Tuition and fees will not be refunded in the event the curriculum delivery format changes for any part of the 2022-23 academic year.

Red Rocks Community College is partnered with BankMobile, a financial services company focused solely on higher education, to offer direct deposit or check disbursement of refunds to students. For more information about BankMobile, visit this link:

To view our institution's contract with BankMobile, a division of Customers Bank, click here.


Activate your student email address. This is Red Rocks' primary means of getting information to you about the BankMobile Service and about your student account. 

1) To activate your CCCS student email address online, go to The Rock Student Portal to sign into the RRCC portal.

2) On the Welcome tab, in the Help channel, click on the "Activate Student Email" button.


Ensure your correct mailing address is on file with the college. Your address will be matched with the US Postal Service database to ensure your instructions from BankMobile will arrive on time and only to the address you specify. 

1) To change your address go to The Rock Student Portal to sign into the RRCC portal.RRCC portal.

2) Go to the Student Tab, then to the Personal Info channel on the right side, and choose "View/Change Address and Phone".

3) Click on View or Update Addresses and Phones.  

4) Or, you can visit Admissions on the Lakewood campus Monday-Thursday 8-6 and Friday 8-5 and they will personally assist you with the address change process.


Once your financial aid is disbursed to your student account, it will pay towards your balance due to RRCC and then we will process any amount it overpays as a refund to BankMobile. 

To view your refund:

  • You can view your student account online through the Rock portal under the Student Account tab (located on the left side of the screen on the home page). Choose the option "View Tuition Bill (by term)" in the box called "Payment Options".
  • Financial Aid typically disburses to student accounts on Mondays, starting after the census date for each semester.
  • You should be able to see when your aid disburses and might even see a negative balance on your account if you happen to look at it while RRCC is still working on processing the refund.
  • Once you see a line on the account reading “Batch Refund” with an amount listed, it means that RRCC has finished processing the refund for that amount and has submitted it to our system office for additional processing.
  • The refund will reach BankMobile on FRIDAY EVENING of that same week and they will start processing it into whatever refunding preference you have chosen. 

Keep in mind that if you have not set up a refund preference, Bank Mobile will issue a paper check approximately 5-7 business days after receiving the funds from the system office. This check is issued by Bank Mobile, NOT Red Rocks Community College, so don't throw it away!!


FAQs (Frequently Asked Questions)

1. How are refunds from Red Rocks Community College delivered to students?

Payments made by credit or debit card will be refunded to the card originally used for payment - as long as that is the only type of payment on the student account (ie: No financial aid or scholarship funds). Otherwise, refunds are delivered via BankMobile. Select your refund preference online by visiting or by following the steps below:

To select your refund preference: 

  • In the "Student Tools Section" click the "BankMobile" Icon
  • Select how you would like to receive your money

2. I don’t think I will ever get a refund. Why is it important to select a refund preference?

Although you might not currently expect a refund from Red Rocks Community College or are only planning on paying by credit or debit card, it is still possible that we may need to process a refund for you through BankMobile in the future. After all, it may be necessary to drop a class, a class may be canceled or you may simply receive a scholarship or assistance you were not anticipating. Selecting a refund preference to receive refunds from RRCC ensures you’ll always receive your refunds in a timely manner. You can select a preference right away and simply log in to BankMobile's website if you need to make any changes when you know a refund's coming. Again, payments made by credit or debit card will first be refunded to the card originally used for payment, whenever possible.  Any remaining refund amount will be refunded via the BankMobile